Privacy Policy
Bill Owl ("we", "us", or "our") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).
1. Information We Collect
To provide a Bill Audit and Owl Verdict, we may collect:
- Usage Data: Your internet service provider, monthly plan price, and selected speed tier.
- Contact Data: Your email address, but only if you choose to save your results or subscribe to updates.
- Technical Data: Limited technical information such as IP address and essential cookies, used solely to operate, secure, and improve the performance of our website.
We do not require your address, identity documents, or payment details to generate a verdict.
2. How We Use Your Information
We use collected information strictly to:
- Generate your Owl Verdict and comparison results.
- Present relevant plan options based on your inputs.
- Analyse anonymised and aggregated usage trends to improve accuracy and reliability.
We do not sell your personal information to third parties for marketing or advertising purposes.
Any recommendations shown are based on our comparison methodology, not on who pays us the most.
3. Disclosure to Third Parties
We only share information with third parties (such as internet or energy providers) if you voluntarily choose to click a switching or referral link.
Once you leave Bill Owl, any information you provide to a third party is governed by that provider's own privacy policy.
4. Data Security
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Access, Correction, and Complaints
You may request access to, or correction of, any personal information we hold about you by contacting us.
If you believe we have not handled your information in accordance with the Privacy Act, you may lodge a complaint with us. We will respond within a reasonable timeframe.
6. Affiliate Disclosure
When you click a link to a provider's website, third-party tracking cookies may be placed by that provider or their affiliate network. These cookies help attribute referrals and do not give us access to your personal information on the provider's site. You can manage cookies through your browser settings.
7. Anonymous Analytics & Session Replay
We use session replay technology to understand how users navigate our site and to identify broken features. This software is strictly configured to mask all text inputs. We do not record, transmit, or store any pricing information, account numbers, or text you type into our forms. We only track anonymous mouse movements, clicks, and page scrolling to improve the website experience.
We may also use lightweight analytics tools that collect aggregated, non-identifying data about how visitors use our site. No personally identifiable information is shared with any analytics provider.
8. Data Retention
We retain your data only for as long as necessary to provide the service and fulfil the purposes described in this policy. If you wish to opt out or request deletion of your data, contact us and we will action your request within a reasonable timeframe. When data is no longer needed, it is securely deleted or anonymised.