Superloop Price Increase 2026Why Has Your NBN Bill Gone Up?

Fixed wireless customers were not spared either. The NBN 100, NBN 250 and NBN 400 fixed wireless plans each went up by $3 a month.

Look at the last column rather than the monthly figure. Everyday customers copped the biggest single hit at $72 a year for a connection that has not changed in any way.

Now compare that to what a new customer pays. Superloop runs six month introductory discounts of $20 to $30 a month across most of its range, so at the time of writing a new Extra Value sign-up pays $69 while you, having stayed, now pay $89. That gap is the Loyalty Tax in its clearest form: the premium long-term customers pay while new arrivals collect the discount.

Three plans escaped the Superloop NBN price increase completely. Family (NBN 100), Family Max (NBN 500) and Megaspeed (NBN 750) all held at their old prices. Everything else moved.

That reshapes the whole pricing ladder. Before July, Extra Value at $85 sat $10 below Family and Family Max at $95. After the Superloop price change, that gap is $6.

Six dollars is now all that separates a 50Mbps plan from one advertised at up to ten times the speed. Seen that way, the Superloop price change was never really about four dollars. It was about making the upgrade look like the only sensible option.

Superloop did not invent this. Telstra and Optus both left their faster plans alone this year while lifting the cheaper tiers, so the Superloop NBN price increase follows a pattern showing up right across the industry. It is also why is Superloop any good is the wrong question to ask on its own. Almost every provider is running the same play.

One caveat before you rush to upgrade. Family and Family Max both cost $95 but they are not the same plan. Family Max is the NBN 500 tier and needs an FTTP or HFC connection. Family is NBN 100/20 and is what FTTN, FTTB and FTTC homes are sold instead.

So on the older technologies your $6 buys a hundred megabits, not five hundred, and your real speed still depends on what the line into your house can physically carry. Our NBN 100 vs NBN 500 explained guide covers how to check what your address supports and whether you qualify for a free upgrade.

Sometimes. The Superloop price increase did not land on everyone equally, so the answer changes depending on which plan you are sitting on. Superloop resells the same NBN lines as everyone else, so a cheaper NBN 50 plan is not a lesser connection. Several sit in the low $80s a month ongoing while Extra Value is now $89.

If you are on Family Max at $95 though, you are on a competitive rate for NBN 500 and the right move may well be to stay put. That is the awkward thing about asking is Superloop good as a single question. Plan by plan, the answer swings from clearly yes to not really.

One thing worth knowing before you shop around: Exetel is owned by Superloop, so switching there is more a change of brand than a change of company.

This is the job Bill Owl was built for. Bill Owl shows both the promo (honeymoon) price and the standard ongoing price for every plan, with the promo dollar figure appearing when you expand the card, so a cheap first six months cannot hide an expensive second year.

You can view results three ways:

• Cheaper plans (Same speed), to pay less for the speed tier you already have.
• Cheaper plans (Faster speeds), to see whether more speed costs you the same or less.
• The Owl's Choice, our pick for the best overall value.

Sort by "Ongoing rate", "First year cost" or "Best deal rate". Nothing is ever ranked by commission, and if the comparison confirms you are already on a good deal, that is a useful answer too.

Four dollars a month is not the sort of number that makes anyone pick up the phone. That is the Loyalty Tax doing its work: the extra money you hand over simply because switching feels like more effort than it is worth. In practice it takes about fifteen minutes.

Before you go looking up how to cancel Superloop NBN online, be aware that Superloop is stricter than most providers here.

1. Check what you are actually on. Your plan name and current rate sit on your bill and in the Superloop app.
2. Compare like for like. Same speed tier, ongoing price, not the honeymoon rate.
3. Give 30 days notice. Superloop's residential terms require thirty days written notice and you can be billed across that period even after your new service is live. There is no one click cancel button, so lodge it through your account or contact Superloop directly.
4. Sign up with your new provider. They handle the transfer on fixed line NBN, usually within a few days with no downtime.
5. Check your modem terms. The free eero router offers are tied to staying connected for a set term and leaving early can trigger a device charge.

Customers who came across from Exetel or MyRepublic after Superloop acquired those brands may sit on different plan names or terms from what's on the website today, so check your own bill rather than assuming these figures apply.

The Superloop price increase is trivial on any single bill and meaningful over a year. Everyday customers are $72 a year worse off, Extra Value customers $48 and Lightspeed customers $60, all for a service identical to the one they had in June.

Superloop still does the hard part well, which is why is Superloop good keeps coming back a yes. The narrower question is whether your plan is still the right one now that $6 buys the jump from 50Mbps to 500Mbps at addresses that can take it, and whether you are quietly funding someone else's introductory discount.

A few minutes on a comparison that ignores commissions will settle it, and there is a fair chance the answer is that you are fine where you are.