Disclaimer

Important information about using Bill Owl

General Disclaimer

Bill Owl provides information only. We are not financial advisors, internet service providers, or telecommunications experts. Nothing on this site constitutes professional advice, and you should not rely on our comparisons as the sole basis for making decisions about your internet service.

Price Comparison Limitations

Our price comparisons are based on publicly available information and are subject to limitations:

  • Data may be outdated: Plans, prices, and availability change frequently. We update regularly but cannot guarantee real-time accuracy.
  • Geographic limitations: Not all plans are available in all areas. Availability depends on your address and local infrastructure.
  • Hidden costs: Our comparisons focus on monthly base prices. Setup fees, modem costs, contract break fees, and promotional pricing may not be reflected.
  • Service quality: We compare price, not quality. A cheaper plan may have worse customer service, reliability, or technical support.
  • Bundled services: Some users have internet bundled with phone, TV, or mobile plans, which may affect true costs.

Methodology Transparency

We compare your plan against widely available alternatives at the same speed tier, prioritising monthly base prices sourced from current CIS documents. We find the cheapest comparable plan and tell you where you stand. Read our full Methodology for details.

Conservative approach: We deliberately err on the side of caution. If the data is ambiguous, we won't tell you you're overpaying. This means some people who could save money might not receive that verdict.

Independent & Commission-Blind

Bill Owl ranks plans based on price and speed, never by payout. We may receive a small referral commission when you switch through a link on our site, but this never influences our rankings or verdicts. Your results are determined solely by our comparison methodology.

Your Responsibility

Before making any decisions based on our information:

  • Verify current prices and availability with providers directly
  • Check if plans are available at your specific address
  • Consider all costs including setup, equipment, and early termination fees
  • Review contract terms and minimum terms before switching
  • Assess your personal needs (speed requirements, data caps, customer service preferences)
  • Consider non-price factors like reliability and customer reviews

Limitation of Liability

To the fullest extent permitted by law, Bill Owl and its operators are not liable for:

  • Decisions you make based on information from this service
  • Errors, inaccuracies, or omissions in plan data
  • Service interruptions or unavailability
  • Any losses, financial or otherwise, resulting from use of Bill Owl
  • Issues arising from switching providers, including service disruptions or unexpected costs

Australian Consumer Law

Nothing in this disclaimer is intended to exclude, restrict, or modify rights you may have under the Australian Consumer Law or other applicable laws that cannot be excluded.

Promotional Pricing Warning

Some plans may advertise introductory or promotional rates that increase after a set period. Bill Owl's comparisons are based on standard ongoing prices where possible. Always check the ongoing rate directly with providers before switching.

Updates to This Disclaimer

We may update this disclaimer from time to time. Check back periodically for changes. Continued use of Bill Owl means you accept the current disclaimer.

Questions?

If you have questions about this disclaimer or how we operate, please contact us.