Contact Us
We'd love to hear from you.
Bill Owl is a small, independent project built to help Australians understand their internet bills. Whether you have questions, feedback, or just want to say hello, we're listening.
Get in Touch
Email us at hello@billowl.com.au — we read every message.
Or use our quick feedback form:
What to Contact Us About
💡 Suggestions
Have an idea for how we could improve Bill Owl? We're always looking for ways to make the service more useful.
🐛 Bug Reports
Found something that doesn't work right? Let us know what happened and we'll investigate.
📊 Data Issues
Notice outdated pricing or missing plans? Help us keep our data accurate by letting us know.
❓ General Questions
Questions about how we work, our methodology, or anything else? We're happy to explain.
Response Time
Bill Owl is run by a small team. We read every message and aim to respond within a few business days. For urgent issues affecting the service, we prioritize those first.
Before You Contact
You might find answers to common questions on these pages:
- Methodology - How we calculate verdicts
- About - What Bill Owl is and how it works
- Disclaimer - Important limitations and disclaimers
- Privacy Policy - How we handle your data
⚠️ Important Note
Bill Owl is not an internet service provider. We can't help with account issues, technical support, billing disputes, or service outages. For those issues, contact your internet provider directly.